In response to the current situation with Covid-19, Etihad Airways has introduced “Etihad Credit” to give guests the freedom to delay their travel plans. It simply works by permitting a free cancellation and is offering the original value of their booking to be used as credit towards their next trip.
As the situation continues to evolve and massively disrupt the travel industry, these new measures have been put in place to provide maximum flexibility and peace of mind.
“In these unprecedented times, we understand that some of our guests are either unable to, or choose not to travel and it is our responsibility to help them as much as possible,” said Robin Kamark, Chief Commercial Officer, Etihad Aviation Group. “Now, more than ever, there is a global effort to care for one another and halt the spread of COVID-19 and under these challenging circumstances. Etihad Credit is our way of helping to relieve some of the unnecessary burden many of our customers are facing.”
The credit is available for all guests who have booked to travel before 30 June 2020. Guests have until 30 September 2020 to rebook their trip, for travel until 31 December 2020 – any ticket, any fare type, any Etihad destination. Any fare difference from the original ticket price will be charged. Additionally, Etihad Guest Members will be gifted monthly bonus Tier Miles from 31 March for three months to help them maintain their Tier Status. Eligible Members will receive further information directly.
Guests wishing to take advantage of Etihad Credit should visit www.etihad.com/travelalerts and complete the form online.
Etihad are also encouraging guests to avoid calling the airline’s customer service lines unless their flights are scheduled within the next 48 hours.
The move follows similar measures by Qantas and Jetstar, which has also seen the airlines cut a significant number of flights both internationally and domestically. Virgin Australia has made similar service cuts.