Qantas and Jetstar introduce new measures in response to Coronavirus


As more airlines adapt to the current crisis surrounding coronavirus (covid-19), prospective passengers are being granted more flexibility. Today, Qantas Group – which is Qantas, QantasLink and their LCC Jetstar – have announced further measures to bring anyone with bookings peace of mind.

The new measures follow increased travel restrictions being introduced by various government around the world, in response to the coronavirus. This includes today’s mandatory 14-day isolation for anyone arriving into Australia.

Passengers Qantas Group airlines now have the option to cancel flights to receive travel credit. This applies to existing and new bookings on domestic and international flights. The “offer” is available until 31st March 2020, for travel up to 31st May 2020.

These changes apply to all domestic and international flights for Qantas, QantasLink and Jetstar (including Jetstar domestic services in New Zealand and Jetstar Asia’s flights between Darwin and Singapore).

Travel credit vouchers can be used for travel on any domestic or international flights. Qantas and Jetstar will waive the change fee once customers are ready to rebook

For Qantas customers, travel credit can be redeemed for travel for up to 12 months from the original booking.

For Jetstar customers, travel vouchers can be redeemed in one booking only within 6 months of issue, for travel within 12 months of new booking date.

Qantas Frequent Flyers who have booked classic redemption flights on Qantas, Jetstar and all partner airlines, and no longer wish to travel, will have change fees waived.

To access this, passengers should use the Manage Booking functions. Qantas passengers can do so here and Jetstar passengers can do so here.

“Following the introduction of increased travel restrictions from governments around the world, Qantas and Jetstar are introducing greater flexibility for customers booked on all domestic and international flights,” said Qantas Group Chief Customer Officer Stephanie Tully. ““We have removed the standard change fees, where it applies, and are giving customers the option to cancel their flight and receive a travel voucher that can be used anywhere on our network at a later date.”

The official announcement can be found

Chris Singh

Chris Singh is the Deputy-Editor-At-Large of the AU review, loves writing about travel and hospitality, and is partial to a perfectly textured octopus. You can reach him on Instagram: @chrisdsingh.