If you’re the proud of owner of a Lenovo ThinkPad X1 Carbon built in 2016-2017, you should touch base with the manufacturer as soon as you can. Lenovo issued a press statement this morning instating a worldwide recall on the device.
So the problem in a nutshell is that Lenovo have found an unfastened screw in the design can cause the battery to overheat which may inadvertently lead to fire. The problem, as above, applies to models built between December 2016 to October 2017. Lenovo’s advice to is to access the recall website using your ThinkPad and follow the instructions so it can be ID’d and its journey back to Lenovo for inspection can be booked. With this completed, power down your ThinkPad and refrain from using it until their technicians can take a look at it.
If you’d prefer to call in, use this page to get the right number for support and make sure you tell the person you speak to that you’re calling in regards to the ThinkPad X1 Carbon 5th Generation recall.
The good news in all this is that a) you don’t have to pay for the repairs and b) the fix is quite simple so you’ll have your device back in no time.
Our sympathies to the Lenovo support staff for whom this is sure to be a bit of a rough day. Please be nice to them, its not specifically their fault.